Hotel Online Check-In and Check-Out
Online Check-In and Check-Out
Start your stay more conveniently than ever with our new online check-in! Simply select your location and complete your check-in in just a few steps – fast, secure, and hassle-free. Whether via app, web, or terminal: save time, skip the lines, and enjoy ultimate flexibility. Discover all the benefits and instructions here!
Hotel AMANO
AMANO Home Berlin
AMANO Grand Central
Hotel ROMY
AMANO East Side
Hotel AMO
AMANO Home Leipzig
Hotel MIO
Hotel AMANO | Berlin Mitte
How does check-in and check-out work?
-
Invitation to Online Check-in:
Before your arrival, you will receive an email with a personalized link to the online check-in. Click on the link to access the guest portal.
A) For Direct Bookings through the Hotel: If you have booked directly through our hotel, you can complete the check-in process immediately by confirming your booking details and continuing.
B) For Bookings via Online Travel Portals: If you have booked through an online travel agency (such as Booking.com, Expedia, etc.), you will first need to confirm your email address before proceeding with the check-in form. -
Entering Personal Data and Payment Details
Enter your personal information in the guest portal. All fields marked with a red asterisk (*) must be filled out to proceed. If necessary, confirm your payment details or complete any outstanding payments. - Identity Verification (if required)
In some cases, you may need to upload a photo of your ID or passport to verify your identity. This is a security measure that may vary depending on the hotel and local regulations. - Successful Check-in
Tap ‘Done’ to complete your check-in. You should have received a QR code to use for key activation.You can activate your hotel room key at the AMANO kiosk located in the hotel lobby. - Activating Your Room Key
To activate your key, visit the AMANO kiosk. First, scan the QR code you received. If you don’t have a QR code, enter your confirmation number on the screen. Follow the on-screen instructions to complete the activation. If you need assistance, an AMANO Hotel staff member will be happy to help. - Check-out via AMANO kiosk
To check out, you must go to the AMANO kiosk where you received your key. If there are any outstanding bills, you can pay them online in advance to speed up the process at the kiosk. You will receive your invoice by e-mail. The hotel key can be returned to the kiosk. If the kiosk machine does not work, you can alternatively hand the key to a member of staff at the counter. Please note that additional charges may apply if the key is lost.
Please note: When you check out, all key cards will be deactivated and you will lose access to your room and the lift.
AMANO Home Berlin | Berlin Mitte
How does check-in and check-out work?
-
Invitation to Online Check-in:
Before your arrival, you will receive an email with a personalized link to the online check-in. Click on the link to access the guest portal.
A) For Direct Bookings through the Hotel: If you have booked directly through our hotel, you can complete the check-in process immediately by confirming your booking details and continuing.
B) For Bookings via Online Travel Portals: If you have booked through an online travel agency (such as Booking.com, Expedia, etc.), you will first need to confirm your email address before proceeding with the check-in form. -
Entering Personal Data and Payment Details
Enter your personal information in the guest portal. All fields marked with a red asterisk (*) must be filled out to proceed. If necessary, confirm your payment details or complete any outstanding payments. - Identity Verification (if required)
In some cases, you may need to upload a photo of your ID or passport to verify your identity. This is a security measure that may vary depending on the hotel and local regulations. - Successful Check-in
Tap ‘Done’ to complete your check-in. You should have received a QR code to use for key activation.You can activate your hotel room key at the AMANO kiosk located in the hotel lobby. - Activating Your Room Key
To activate your key, visit the AMANO kiosk. First, scan the QR code you received. If you don’t have a QR code, enter your confirmation number on the screen. Follow the on-screen instructions to complete the activation. If you need assistance, an AMANO Hotel staff member will be happy to help. - Check-out via AMANO kiosk
To check out, you must go to the AMANO kiosk where you received your key. If there are any outstanding bills, you can pay them online in advance to speed up the process at the kiosk. You will receive your invoice by e-mail. The hotel key can be returned to the kiosk. If the kiosk machine does not work, you can alternatively hand the key to a member of staff at the counter. Please note that additional charges may apply if the key is lost.
Please note: When you check out, all key cards will be deactivated and you will lose access to your room and the lift.
Hotel AMANO Grand Central | Central Station
How would you like to check in and out?
Via APP
- Download the Hotelbird app
To use the digital room key, you will need the Hotelbird app. You can find it on the AppStore or on GooglePlay. With the app, you have the flexibility to choose between a physical or digital room card at any time after your check-in.
- Create a user account
Register with your email address and a password of your choice. Following this, you will receive a confirmation email containing a code that you must enter in the app. To streamline the process, use the same email address as you did when making your booking. Next, you can complete your profile by adding contact information and, if applicable, business details to your Hotelbird profile. These details can be automatically filled in for future online check-ins, making the process even more convenient.
- Start the online check-in
Just one day prior to your arrival, you will receive an email invitation from us, inviting you to begin your online check-in. Simply log in to the Hotelbird App and select your corresponding booking. If you use the same email address, it will be automatically pre-filled. Alternatively, you can opt to add an existing booking by choosing your hotel and providing your name along with your booking number. Then, click on “Find Booking” and proceed to initiate your check-in.
- Fill in the registration form
You can either have your personal details automatically populated or enter them manually. After selecting a payment method (Visa, Amex, or Mastercard) and confirming the legal notices, complete the check-in process with a digital signature. All this information is required by the hotel to issue the legally mandated registration form.
- Generate your room key
Once your room is ready for occupancy on the day of arrival, you have two options to access it:- The Digital Key
This digital key on your phone provides access to all doors in public areas, the elevator, and your room. You can find the key on the home screen of the Hotelbird App after selecting your current hotel. To use it, simply click on the key icon and then on your room number. - The Classic Room Card
Alternatively, you can obtain a physical room card through the QR code in the app at the self-check-in counter in the lobby. The QR code can be accessed at any time via the key icon on the app’s home screen and added to your digital wallet. You will also receive this QR code via email.
With this, your check-in is complete, and you can proceed directly to your room.
- The Digital Key
- Check out via the app
Through the Hotelbird app, you have the convenience of viewing and reviewing your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will then be sent to you conveniently as a PDF via email. Once your invoice is settled, you can check out independently.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via Website
- Access reservation
One day prior to your arrival, you will receive an email invitation from us to complete the online check-in process. Click on “Check-in Now” in the email. You will then see an overview of your reservation. You can log in to your Hotelbird account or register, and conveniently add your information to have it automatically filled out. - Fill in the registration form
Please click on “Check-in” on the home screen. You can either have your personal details automatically filled in or enter them manually, along with your payment information. This information is required by the hotel to issue the legally mandated registration form. In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Receive check-in-pass
After completing the check-in, you will find your check-in pass both in your guest folder and receive it via email from us.
In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Check out online
One day before your departure, you will receive an email invitation from us for online check-out. Click on “Check-out Now” in the email. You will then see an overview of your reservation. Please click on “Check-out” to initiate the digital check-out process.
Through the web portal, you can view and review your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will be sent to you conveniently as a PDF via email.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via terminal in the lobby
- Access reservation
In your hotel’s lobby, you’ll discover the Hotelbird Terminal. Simply scan the QR code from the app or the PDF generated during the web check-in. Alternatively, you can use your last name and booking number to locate your reservation. - Fill in the registration form
After entering your information, follow the on-screen instructions and place your card on the encoder to generate your room key. - Check out at the terminal
Scan the QR code from the app or the PDF from the web check-in. Alternatively, you can use your last name and confirmation number to access your reservation. Now you can view and check your bill. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.
Hotel ROMY by AMANO | Central Station
How would you like to check in and out?
Via APP
- Download the Hotelbird app
To use the digital room key, you will need the Hotelbird app. You can find it on the AppStore or on GooglePlay. With the app, you have the flexibility to choose between a physical or digital room card at any time after your check-in.
- Create a user account
Register with your email address and a password of your choice. Following this, you will receive a confirmation email containing a code that you must enter in the app. To streamline the process, use the same email address as you did when making your booking. Next, you can complete your profile by adding contact information and, if applicable, business details to your Hotelbird profile. These details can be automatically filled in for future online check-ins, making the process even more convenient.
- Start the online check-in
Just one day prior to your arrival, you will receive an email invitation from us, inviting you to begin your online check-in. Simply log in to the Hotelbird App and select your corresponding booking. If you use the same email address, it will be automatically pre-filled. Alternatively, you can opt to add an existing booking by choosing your hotel and providing your name along with your booking number. Then, click on “Find Booking” and proceed to initiate your check-in.
- Fill in the registration form
You can either have your personal details automatically populated or enter them manually. After selecting a payment method (Visa, Amex, or Mastercard) and confirming the legal notices, complete the check-in process with a digital signature. All this information is required by the hotel to issue the legally mandated registration form.
- Generate your room key
Once your room is ready for occupancy on the day of arrival, you have two options to access it:- The Digital Key
This digital key on your phone provides access to all doors in public areas, the elevator, and your room. You can find the key on the home screen of the Hotelbird App after selecting your current hotel. To use it, simply click on the key icon and then on your room number. - The Classic Room Card
Alternatively, you can obtain a physical room card through the QR code in the app at the self-check-in counter in the lobby. The QR code can be accessed at any time via the key icon on the app’s home screen and added to your digital wallet. You will also receive this QR code via email.
With this, your check-in is complete, and you can proceed directly to your room.
- The Digital Key
- Check out via the app
Through the Hotelbird app, you have the convenience of viewing and reviewing your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will then be sent to you conveniently as a PDF via email. Once your invoice is settled, you can check out independently.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via Website
- Access reservation
One day prior to your arrival, you will receive an email invitation from us to complete the online check-in process. Click on “Check-in Now” in the email. You will then see an overview of your reservation. You can log in to your Hotelbird account or register, and conveniently add your information to have it automatically filled out. - Fill in the registration form
Please click on “Check-in” on the home screen. You can either have your personal details automatically filled in or enter them manually, along with your payment information. This information is required by the hotel to issue the legally mandated registration form. In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Receive check-in-pass
After completing the check-in, you will find your check-in pass both in your guest folder and receive it via email from us.
In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Check out online
One day before your departure, you will receive an email invitation from us for online check-out. Click on “Check-out Now” in the email. You will then see an overview of your reservation. Please click on “Check-out” to initiate the digital check-out process.
Through the web portal, you can view and review your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will be sent to you conveniently as a PDF via email.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via terminal in the lobby
- Access reservation
In your hotel’s lobby, you’ll discover the Hotelbird Terminal. Simply scan the QR code from the app or the PDF generated during the web check-in. Alternatively, you can use your last name and booking number to locate your reservation. - Fill in the registration form
After entering your information, follow the on-screen instructions and place your card on the encoder to generate your room key. - Check out at the terminal
Scan the QR code from the app or the PDF from the web check-in. Alternatively, you can use your last name and confirmation number to access your reservation. Now you can view and check your bill. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.
Hotel AMANO East Side | Friedrichshain
How would you like to check in and out?
Via APP
- Download the Hotelbird app
To use the digital room key, you will need the Hotelbird app. You can find it on the AppStore or on GooglePlay. With the app, you have the flexibility to choose between a physical or digital room card at any time after your check-in.
- Create a user account
Register with your email address and a password of your choice. Following this, you will receive a confirmation email containing a code that you must enter in the app. To streamline the process, use the same email address as you did when making your booking. Next, you can complete your profile by adding contact information and, if applicable, business details to your Hotelbird profile. These details can be automatically filled in for future online check-ins, making the process even more convenient.
- Start the online check-in
Just one day prior to your arrival, you will receive an email invitation from us, inviting you to begin your online check-in. Simply log in to the Hotelbird App and select your corresponding booking. If you use the same email address, it will be automatically pre-filled. Alternatively, you can opt to add an existing booking by choosing your hotel and providing your name along with your booking number. Then, click on “Find Booking” and proceed to initiate your check-in.
- Fill in the registration form
You can either have your personal details automatically populated or enter them manually. After selecting a payment method (Visa, Amex, or Mastercard) and confirming the legal notices, complete the check-in process with a digital signature. All this information is required by the hotel to issue the legally mandated registration form.
- Generate your room key
Once your room is ready for occupancy on the day of arrival, you have two options to access it:- The Digital Key
This digital key on your phone provides access to all doors in public areas, the elevator, and your room. You can find the key on the home screen of the Hotelbird App after selecting your current hotel. To use it, simply click on the key icon and then on your room number. - The Classic Room Card
Alternatively, you can obtain a physical room card through the QR code in the app at the self-check-in counter in the lobby. The QR code can be accessed at any time via the key icon on the app’s home screen and added to your digital wallet. You will also receive this QR code via email.
With this, your check-in is complete, and you can proceed directly to your room.
- The Digital Key
- Check out via the app
Through the Hotelbird app, you have the convenience of viewing and reviewing your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will then be sent to you conveniently as a PDF via email. Once your invoice is settled, you can check out independently.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via Website
- Access reservation
One day prior to your arrival, you will receive an email invitation from us to complete the online check-in process. Click on “Check-in Now” in the email. You will then see an overview of your reservation. You can log in to your Hotelbird account or register, and conveniently add your information to have it automatically filled out. - Fill in the registration form
Please click on “Check-in” on the home screen. You can either have your personal details automatically filled in or enter them manually, along with your payment information. This information is required by the hotel to issue the legally mandated registration form. In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Receive check-in-pass
After completing the check-in, you will find your check-in pass both in your guest folder and receive it via email from us.
In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Check out online
One day before your departure, you will receive an email invitation from us for online check-out. Click on “Check-out Now” in the email. You will then see an overview of your reservation. Please click on “Check-out” to initiate the digital check-out process.
Through the web portal, you can view and review your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will be sent to you conveniently as a PDF via email.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via terminal in the lobby
- Access reservation
In your hotel’s lobby, you’ll discover the Hotelbird Terminal. Simply scan the QR code from the app or the PDF generated during the web check-in. Alternatively, you can use your last name and booking number to locate your reservation. - Fill in the registration form
After entering your information, follow the on-screen instructions and place your card on the encoder to generate your room key. - Check out at the terminal
Scan the QR code from the app or the PDF from the web check-in. Alternatively, you can use your last name and confirmation number to access your reservation. Now you can view and check your bill. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.
Hotel AMO by AMANO | Berlin Mitte
How would you like to check in and out?
Via APP
- Download the Hotelbird app
To use the digital room key, you will need the Hotelbird app. You can find it on the AppStore or on GooglePlay. With the app, you have the flexibility to choose between a physical or digital room card at any time after your check-in.
- Create a user account
Register with your email address and a password of your choice. Following this, you will receive a confirmation email containing a code that you must enter in the app. To streamline the process, use the same email address as you did when making your booking. Next, you can complete your profile by adding contact information and, if applicable, business details to your Hotelbird profile. These details can be automatically filled in for future online check-ins, making the process even more convenient.
- Start the online check-in
Just one day prior to your arrival, you will receive an email invitation from us, inviting you to begin your online check-in. Simply log in to the Hotelbird App and select your corresponding booking. If you use the same email address, it will be automatically pre-filled. Alternatively, you can opt to add an existing booking by choosing your hotel and providing your name along with your booking number. Then, click on “Find Booking” and proceed to initiate your check-in.
- Fill in the registration form
You can either have your personal details automatically populated or enter them manually. After selecting a payment method (Visa, Amex, or Mastercard) and confirming the legal notices, complete the check-in process with a digital signature. All this information is required by the hotel to issue the legally mandated registration form.
- Generate your room key
Once your room is ready for occupancy on the day of arrival, you have two options to access it:- The Digital Key
This digital key on your phone provides access to all doors in public areas, the elevator, and your room. You can find the key on the home screen of the Hotelbird App after selecting your current hotel. To use it, simply click on the key icon and then on your room number. - The Classic Room Card
Alternatively, you can obtain a physical room card through the QR code in the app at the self-check-in counter in the lobby. The QR code can be accessed at any time via the key icon on the app’s home screen and added to your digital wallet. You will also receive this QR code via email.
With this, your check-in is complete, and you can proceed directly to your room.
- The Digital Key
- Check out via the app
Through the Hotelbird app, you have the convenience of viewing and reviewing your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will then be sent to you conveniently as a PDF via email. Once your invoice is settled, you can check out independently.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via Website
- Access reservation
One day prior to your arrival, you will receive an email invitation from us to complete the online check-in process. Click on “Check-in Now” in the email. You will then see an overview of your reservation. You can log in to your Hotelbird account or register, and conveniently add your information to have it automatically filled out. - Fill in the registration form
Please click on “Check-in” on the home screen. You can either have your personal details automatically filled in or enter them manually, along with your payment information. This information is required by the hotel to issue the legally mandated registration form. In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Receive check-in-pass
After completing the check-in, you will find your check-in pass both in your guest folder and receive it via email from us.
In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Check out online
One day before your departure, you will receive an email invitation from us for online check-out. Click on “Check-out Now” in the email. You will then see an overview of your reservation. Please click on “Check-out” to initiate the digital check-out process.
Through the web portal, you can view and review your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will be sent to you conveniently as a PDF via email.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via terminal in the lobby
- Access reservation
In your hotel’s lobby, you’ll discover the Hotelbird Terminal. Simply scan the QR code from the app or the PDF generated during the web check-in. Alternatively, you can use your last name and booking number to locate your reservation. - Fill in the registration form
After entering your information, follow the on-screen instructions and place your card on the encoder to generate your room key. - Check out at the terminal
Scan the QR code from the app or the PDF from the web check-in. Alternatively, you can use your last name and confirmation number to access your reservation. Now you can view and check your bill. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.
AMANO Home Leipzig | Central Station
How would you like to check in and out?
Via APP
- Download the Hotelbird app
To use the digital room key, you will need the Hotelbird app. You can find it on the AppStore or on GooglePlay. With the app, you have the flexibility to choose between a physical or digital room card at any time after your check-in.
- Create a user account
Register with your email address and a password of your choice. Following this, you will receive a confirmation email containing a code that you must enter in the app. To streamline the process, use the same email address as you did when making your booking. Next, you can complete your profile by adding contact information and, if applicable, business details to your Hotelbird profile. These details can be automatically filled in for future online check-ins, making the process even more convenient.
- Start the online check-in
Just one day prior to your arrival, you will receive an email invitation from us, inviting you to begin your online check-in. Simply log in to the Hotelbird App and select your corresponding booking. If you use the same email address, it will be automatically pre-filled. Alternatively, you can opt to add an existing booking by choosing your hotel and providing your name along with your booking number. Then, click on “Find Booking” and proceed to initiate your check-in.
- Fill in the registration form
You can either have your personal details automatically populated or enter them manually. After selecting a payment method (Visa, Amex, or Mastercard) and confirming the legal notices, complete the check-in process with a digital signature. All this information is required by the hotel to issue the legally mandated registration form.
- Generate your room key
Once your room is ready for occupancy on the day of arrival, you have two options to access it:- The Digital Key
This digital key on your phone provides access to all doors in public areas, the elevator, and your room. You can find the key on the home screen of the Hotelbird App after selecting your current hotel. To use it, simply click on the key icon and then on your room number. - The Classic Room Card
Alternatively, you can obtain a physical room card through the QR code in the app at the self-check-in counter in the lobby. The QR code can be accessed at any time via the key icon on the app’s home screen and added to your digital wallet. You will also receive this QR code via email.
With this, your check-in is complete, and you can proceed directly to your room.
- The Digital Key
- Check out via the app
Through the Hotelbird app, you have the convenience of viewing and reviewing your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will then be sent to you conveniently as a PDF via email. Once your invoice is settled, you can check out independently.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via Website
- Access reservation
One day prior to your arrival, you will receive an email invitation from us to complete the online check-in process. Click on “Check-in Now” in the email. You will then see an overview of your reservation. You can log in to your Hotelbird account or register, and conveniently add your information to have it automatically filled out. - Fill in the registration form
Please click on “Check-in” on the home screen. You can either have your personal details automatically filled in or enter them manually, along with your payment information. This information is required by the hotel to issue the legally mandated registration form. In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Receive check-in-pass
After completing the check-in, you will find your check-in pass both in your guest folder and receive it via email from us.
In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Check out online
One day before your departure, you will receive an email invitation from us for online check-out. Click on “Check-out Now” in the email. You will then see an overview of your reservation. Please click on “Check-out” to initiate the digital check-out process.
Through the web portal, you can view and review your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will be sent to you conveniently as a PDF via email.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via terminal in the lobby
- Access reservation
In your hotel’s lobby, you’ll discover the Hotelbird Terminal. Simply scan the QR code from the app or the PDF generated during the web check-in. Alternatively, you can use your last name and booking number to locate your reservation. - Fill in the registration form
After entering your information, follow the on-screen instructions and place your card on the encoder to generate your room key. - Check out at the terminal
Scan the QR code from the app or the PDF from the web check-in. Alternatively, you can use your last name and confirmation number to access your reservation. Now you can view and check your bill. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.
Hotel MIO by AMANO Hackenviertel
How would you like to check in and out?
Via APP
- Download the Hotelbird app
To use the digital room key, you will need the Hotelbird app. You can find it on the AppStore or on GooglePlay. With the app, you have the flexibility to choose between a physical or digital room card at any time after your check-in.
- Create a user account
Register with your email address and a password of your choice. Following this, you will receive a confirmation email containing a code that you must enter in the app. To streamline the process, use the same email address as you did when making your booking. Next, you can complete your profile by adding contact information and, if applicable, business details to your Hotelbird profile. These details can be automatically filled in for future online check-ins, making the process even more convenient.
- Start the online check-in
Just one day prior to your arrival, you will receive an email invitation from us, inviting you to begin your online check-in. Simply log in to the Hotelbird App and select your corresponding booking. If you use the same email address, it will be automatically pre-filled. Alternatively, you can opt to add an existing booking by choosing your hotel and providing your name along with your booking number. Then, click on “Find Booking” and proceed to initiate your check-in.
- Fill in the registration form
You can either have your personal details automatically populated or enter them manually. After selecting a payment method (Visa, Amex, or Mastercard) and confirming the legal notices, complete the check-in process with a digital signature. All this information is required by the hotel to issue the legally mandated registration form.
- Generate your room key
Once your room is ready for occupancy on the day of arrival, you have two options to access it:- The Digital Key
This digital key on your phone provides access to all doors in public areas, the elevator, and your room. You can find the key on the home screen of the Hotelbird App after selecting your current hotel. To use it, simply click on the key icon and then on your room number. - The Classic Room Card
Alternatively, you can obtain a physical room card through the QR code in the app at the self-check-in counter in the lobby. The QR code can be accessed at any time via the key icon on the app’s home screen and added to your digital wallet. You will also receive this QR code via email.
With this, your check-in is complete, and you can proceed directly to your room.
- The Digital Key
- Check out via the app
Through the Hotelbird app, you have the convenience of viewing and reviewing your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will then be sent to you conveniently as a PDF via email. Once your invoice is settled, you can check out independently.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via Website
- Access reservation
One day prior to your arrival, you will receive an email invitation from us to complete the online check-in process. Click on “Check-in Now” in the email. You will then see an overview of your reservation. You can log in to your Hotelbird account or register, and conveniently add your information to have it automatically filled out. - Fill in the registration form
Please click on “Check-in” on the home screen. You can either have your personal details automatically filled in or enter them manually, along with your payment information. This information is required by the hotel to issue the legally mandated registration form. In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Receive check-in-pass
After completing the check-in, you will find your check-in pass both in your guest folder and receive it via email from us.
In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Check out online
One day before your departure, you will receive an email invitation from us for online check-out. Click on “Check-out Now” in the email. You will then see an overview of your reservation. Please click on “Check-out” to initiate the digital check-out process.
Through the web portal, you can view and review your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will be sent to you conveniently as a PDF via email.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
Via terminal in the lobby
- Access reservation
In your hotel’s lobby, you’ll discover the Hotelbird Terminal. Simply scan the QR code from the app or the PDF generated during the web check-in. Alternatively, you can use your last name and booking number to locate your reservation. - Fill in the registration form
After entering your information, follow the on-screen instructions and place your card on the encoder to generate your room key. - Check out at the terminal
Scan the QR code from the app or the PDF from the web check-in. Alternatively, you can use your last name and confirmation number to access your reservation. Now you can view and check your bill. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.