Hotel Online Check-In and Check-Out
Online Check-In and Check-Out
Start your stay more conveniently than ever with our new online check-in! Simply select your location and complete your check-in in just a few steps – fast, secure, and hassle-free. Whether via app, web, or terminal: save time, skip the lines, and enjoy ultimate flexibility. Discover all the benefits and instructions here!
Hotel AMANO | Berlin Mitte
How does check-in and check-out work?
-
Invitation to Online Check-in:
Before your arrival, you will receive an email with a personalized link to the online check-in. Click on the link to access the guest portal.
A) For direct bookings via the hotel: If you booked directly through our hotel, you can complete the check-in immediately by confirming your booking details and proceeding.
B) For bookings via online travel agencies: If you booked through an online travel agency (such as Booking.com, Expedia, etc.), you must first confirm your own email address before you can continue filling out the check-in form. -
Enter personal data and payment details:
Enter your personal information in the guest portal. All fields marked with an asterisk (*) must be filled in to proceed with the form. If required, confirm your payment information or complete any outstanding payments. - Identity verification (if required):
You may be asked to upload a photo of your ID card or passport to verify your identity. This is a security measure that may vary depending on the hotel and local regulations. - Successful check-in & digital key:
Getting your digital room key is that simple: After the online check-in, you will be asked whether you want to receive the key now. If you select “Get key”, the appropriate app will open automatically – as an App Clip or Instant App on iPhone or Android.
The Mews Digital Key app connects directly to your booking. On the day of arrival, you will receive a notification as soon as your room is ready and the digital key is available. You can hold your smartphone near the door lock with the app open to unlock it via Bluetooth – even without internet.
Note: An internet connection is required to initially download the app and activate the key. After activation, it works offline.
You can also easily share the key with fellow travelers via communication channels such as WhatsApp, email, or SMS. - During your stay:
You can use the digital key at any time during your entire stay. Changes such as a room switch or a late check-out will be updated automatically without you having to do anything. The app also works offline – ideal if you're on the go without Wi-Fi or mobile internet. - Check-out:
On the day of departure, you can easily check out independently via the guest portal. To do so, open the link you received by email and select the check-out option. Once you’ve checked out, your digital key will be automatically deactivated, and you will lose access to your room. Outstanding balances can be paid directly in the guest portal. Your final invoice will then be sent to you automatically by email.
If you have any questions or need technical assistance, the AMANO team is happy to help at any time.
AMANO Home Berlin | Berlin Mitte
How does check-in and check-out work?
-
Invitation to Online Check-in:
Before your arrival, you will receive an email with a personalized link to the online check-in. Click on the link to access the guest portal.
A) For direct bookings via the hotel: If you booked directly through our hotel, you can complete the check-in immediately by confirming your booking details and proceeding.
B) For bookings via online travel agencies: If you booked through an online travel agency (such as Booking.com, Expedia, etc.), you must first confirm your own email address before you can continue filling out the check-in form. -
Enter personal data and payment details:
Enter your personal information in the guest portal. All fields marked with an asterisk (*) must be filled in to proceed with the form. If required, confirm your payment information or complete any outstanding payments. - Identity verification (if required):
You may be asked to upload a photo of your ID card or passport to verify your identity. This is a security measure that may vary depending on the hotel and local regulations. - Successful check-in & digital key:
Getting your digital room key is that simple: After the online check-in, you will be asked whether you want to receive the key now. If you select “Get key”, the appropriate app will open automatically – as an App Clip or Instant App on iPhone or Android.
The Mews Digital Key app connects directly to your booking. On the day of arrival, you will receive a notification as soon as your room is ready and the digital key is available. You can hold your smartphone near the door lock with the app open to unlock it via Bluetooth – even without internet.
Note: An internet connection is required to initially download the app and activate the key. After activation, it works offline.
You can also easily share the key with fellow travelers via communication channels such as WhatsApp, email, or SMS. - During your stay:
You can use the digital key at any time during your entire stay. Changes such as a room switch or a late check-out will be updated automatically without you having to do anything. The app also works offline – ideal if you're on the go without Wi-Fi or mobile internet. - Check-out:
On the day of departure, you can easily check out independently via the guest portal. To do so, open the link you received by email and select the check-out option. Once you’ve checked out, your digital key will be automatically deactivated, and you will lose access to your room. Outstanding balances can be paid directly in the guest portal. Your final invoice will then be sent to you automatically by email.
If you have any questions or need technical assistance, the AMANO team is happy to help at any time.
Hotel MANI by AMANO | Berlin Mitte
How does check-in and check-out work?
-
Invitation to Online Check-in:
Before your arrival, you will receive an email with a personalized link to the online check-in. Click on the link to access the guest portal.
A) For direct bookings via the hotel: If you booked directly through our hotel, you can complete the check-in immediately by confirming your booking details and proceeding.
B) For bookings via online travel agencies: If you booked through an online travel agency (such as Booking.com, Expedia, etc.), you must first confirm your own email address before you can continue filling out the check-in form. -
Enter personal data and payment details:
Enter your personal information in the guest portal. All fields marked with an asterisk (*) must be filled in to proceed with the form. If required, confirm your payment information or complete any outstanding payments. - Identity verification (if required):
You may be asked to upload a photo of your ID card or passport to verify your identity. This is a security measure that may vary depending on the hotel and local regulations. - Successful check-in & digital key:
Getting your digital room key is that simple: After the online check-in, you will be asked whether you want to receive the key now. If you select “Get key”, the appropriate app will open automatically – as an App Clip or Instant App on iPhone or Android.
The Mews Digital Key app connects directly to your booking. On the day of arrival, you will receive a notification as soon as your room is ready and the digital key is available. You can hold your smartphone near the door lock with the app open to unlock it via Bluetooth – even without internet.
Note: An internet connection is required to initially download the app and activate the key. After activation, it works offline.
You can also easily share the key with fellow travelers via communication channels such as WhatsApp, email, or SMS. - During your stay:
You can use the digital key at any time during your entire stay. Changes such as a room switch or a late check-out will be updated automatically without you having to do anything. The app also works offline – ideal if you're on the go without Wi-Fi or mobile internet. - Check-out:
On the day of departure, you can easily check out independently via the guest portal. To do so, open the link you received by email and select the check-out option. Once you’ve checked out, your digital key will be automatically deactivated, and you will lose access to your room. Outstanding balances can be paid directly in the guest portal. Your final invoice will then be sent to you automatically by email.
If you have any questions or need technical assistance, the AMANO team is happy to help at any time.
Hotel AMO by AMANO | Berlin Mitte
How does check-in and check-out work?
-
Invitation to Online Check-in:
Before your arrival, you will receive an email with a personalized link to the online check-in. Click on the link to access the guest portal.
A) For direct bookings via the hotel: If you booked directly through our hotel, you can complete the check-in immediately by confirming your booking details and proceeding.
B) For bookings via online travel agencies: If you booked through an online travel agency (such as Booking.com, Expedia, etc.), you must first confirm your own email address before you can continue filling out the check-in form. -
Enter personal data and payment details:
Enter your personal information in the guest portal. All fields marked with an asterisk (*) must be filled in to proceed with the form. If required, confirm your payment information or complete any outstanding payments. - Identity verification (if required):
You may be asked to upload a photo of your ID card or passport to verify your identity. This is a security measure that may vary depending on the hotel and local regulations. - Successful check-in & digital key:
Getting your digital room key is that simple: After the online check-in, you will be asked whether you want to receive the key now. If you select “Get key”, the appropriate app will open automatically – as an App Clip or Instant App on iPhone or Android.
The Mews Digital Key app connects directly to your booking. On the day of arrival, you will receive a notification as soon as your room is ready and the digital key is available. You can hold your smartphone near the door lock with the app open to unlock it via Bluetooth – even without internet.
Note: An internet connection is required to initially download the app and activate the key. After activation, it works offline.
You can also easily share the key with fellow travelers via communication channels such as WhatsApp, email, or SMS. - During your stay:
You can use the digital key at any time during your entire stay. Changes such as a room switch or a late check-out will be updated automatically without you having to do anything. The app also works offline – ideal if you're on the go without Wi-Fi or mobile internet. - Check-out:
On the day of departure, you can easily check out independently via the guest portal. To do so, open the link you received by email and select the check-out option. Once you’ve checked out, your digital key will be automatically deactivated, and you will lose access to your room. Outstanding balances can be paid directly in the guest portal. Your final invoice will then be sent to you automatically by email.
If you have any questions or need technical assistance, the AMANO team is happy to help at any time.
Hotel ROMY by AMANO | Berlin Main Station
How does check-in and check-out work?
-
Invitation to Online Check-in:
Before your arrival, you will receive an email with a personalized link to the online check-in. Click on the link to access the guest portal.
A) For direct bookings via the hotel: If you booked directly through our hotel, you can complete the check-in immediately by confirming your booking details and proceeding.
B) For bookings via online travel agencies: If you booked through an online travel agency (such as Booking.com, Expedia, etc.), you must first confirm your own email address before you can continue filling out the check-in form. -
Enter personal data and payment details:
Enter your personal information in the guest portal. All fields marked with an asterisk (*) must be filled in to proceed with the form. If required, confirm your payment information or complete any outstanding payments. - Identity verification (if required):
You may be asked to upload a photo of your ID card or passport to verify your identity. This is a security measure that may vary depending on the hotel and local regulations. - Successful check-in & digital key:
Getting your digital room key is that simple: After the online check-in, you will be asked whether you want to receive the key now. If you select “Get key”, the appropriate app will open automatically – as an App Clip or Instant App on iPhone or Android.
The Mews Digital Key app connects directly to your booking. On the day of arrival, you will receive a notification as soon as your room is ready and the digital key is available. You can hold your smartphone near the door lock with the app open to unlock it via Bluetooth – even without internet.
Note: An internet connection is required to initially download the app and activate the key. After activation, it works offline.
You can also easily share the key with fellow travelers via communication channels such as WhatsApp, email, or SMS. - During your stay:
You can use the digital key at any time during your entire stay. Changes such as a room switch or a late check-out will be updated automatically without you having to do anything. The app also works offline – ideal if you're on the go without Wi-Fi or mobile internet. - Check-out:
On the day of departure, you can easily check out independently via the guest portal. To do so, open the link you received by email and select the check-out option. Once you’ve checked out, your digital key will be automatically deactivated, and you will lose access to your room. Outstanding balances can be paid directly in the guest portal. Your final invoice will then be sent to you automatically by email.
If you have any questions or need technical assistance, the AMANO team is happy to help at any time.
Hotel AMANO East Side | Berlin Mitte
How does check-in and check-out work?
-
Invitation to Online Check-in:
Before your arrival, you will receive an email with a personalized link to the online check-in. Click on the link to access the guest portal.
A) For direct bookings via the hotel: If you booked directly through our hotel, you can complete the check-in immediately by confirming your booking details and proceeding.
B) For bookings via online travel agencies: If you booked through an online travel agency (such as Booking.com, Expedia, etc.), you must first confirm your own email address before you can continue filling out the check-in form. -
Enter personal data and payment details:
Enter your personal information in the guest portal. All fields marked with an asterisk (*) must be filled in to proceed with the form. If required, confirm your payment information or complete any outstanding payments. - Identity verification (if required):
You may be asked to upload a photo of your ID card or passport to verify your identity. This is a security measure that may vary depending on the hotel and local regulations. - Successful check-in & digital key:
Getting your digital room key is that simple: After the online check-in, you will be asked whether you want to receive the key now. If you select “Get key”, the appropriate app will open automatically – as an App Clip or Instant App on iPhone or Android.
The Mews Digital Key app connects directly to your booking. On the day of arrival, you will receive a notification as soon as your room is ready and the digital key is available. You can hold your smartphone near the door lock with the app open to unlock it via Bluetooth – even without internet.
Note: An internet connection is required to initially download the app and activate the key. After activation, it works offline.
You can also easily share the key with fellow travelers via communication channels such as WhatsApp, email, or SMS. - During your stay:
You can use the digital key at any time during your entire stay. Changes such as a room switch or a late check-out will be updated automatically without you having to do anything. The app also works offline – ideal if you're on the go without Wi-Fi or mobile internet. - Check-out:
On the day of departure, you can easily check out independently via the guest portal. To do so, open the link you received by email and select the check-out option. Once you’ve checked out, your digital key will be automatically deactivated, and you will lose access to your room. Outstanding balances can be paid directly in the guest portal. Your final invoice will then be sent to you automatically by email.
If you have any questions or need technical assistance, the AMANO team is happy to help at any time.
AMANO Home Leipzig | Leipzig Main Station
How does check-in and check-out work?
-
Invitation to Online Check-in:
Before your arrival, you will receive an email with a personalized link to the online check-in. Click on the link to access the guest portal.
A) For direct bookings via the hotel: If you booked directly through our hotel, you can complete the check-in immediately by confirming your booking details and proceeding.
B) For bookings via online travel agencies: If you booked through an online travel agency (such as Booking.com, Expedia, etc.), you must first confirm your own email address before you can continue filling out the check-in form. -
Enter personal data and payment details:
Enter your personal information in the guest portal. All fields marked with an asterisk (*) must be filled in to proceed with the form. If required, confirm your payment information or complete any outstanding payments. - Identity verification (if required):
You may be asked to upload a photo of your ID card or passport to verify your identity. This is a security measure that may vary depending on the hotel and local regulations. - Successful check-in & digital key:
Getting your digital room key is that simple: After the online check-in, you will be asked whether you want to receive the key now. If you select “Get key”, the appropriate app will open automatically – as an App Clip or Instant App on iPhone or Android.
The Mews Digital Key app connects directly to your booking. On the day of arrival, you will receive a notification as soon as your room is ready and the digital key is available. You can hold your smartphone near the door lock with the app open to unlock it via Bluetooth – even without internet.
Note: An internet connection is required to initially download the app and activate the key. After activation, it works offline.
You can also easily share the key with fellow travelers via communication channels such as WhatsApp, email, or SMS. - During your stay:
You can use the digital key at any time during your entire stay. Changes such as a room switch or a late check-out will be updated automatically without you having to do anything. The app also works offline – ideal if you're on the go without Wi-Fi or mobile internet. - Check-out:
On the day of departure, you can easily check out independently via the guest portal. To do so, open the link you received by email and select the check-out option. Once you’ve checked out, your digital key will be automatically deactivated, and you will lose access to your room. Outstanding balances can be paid directly in the guest portal. Your final invoice will then be sent to you automatically by email.
If you have any questions or need technical assistance, the AMANO team is happy to help at any time.
Hotel AMANO Covent Garden | Central London
How does check-in and check-out work?
-
Invitation to Online Check-in:
Before your arrival, you will receive an email with a personalized link to the online check-in. Click on the link to access the guest portal.
A) For direct bookings via the hotel: If you booked directly through our hotel, you can complete the check-in immediately by confirming your booking details and proceeding.
B) For bookings via online travel agencies: If you booked through an online travel agency (such as Booking.com, Expedia, etc.), you must first confirm your own email address before you can continue filling out the check-in form. -
Enter personal data and payment details:
Enter your personal information in the guest portal. All fields marked with an asterisk (*) must be filled in to proceed with the form. If required, confirm your payment information or complete any outstanding payments. - Identity verification (if required):
You may be asked to upload a photo of your ID card or passport to verify your identity. This is a security measure that may vary depending on the hotel and local regulations. - Successful check-in & digital key:
Getting your digital room key is that simple: After the online check-in, you will be asked whether you want to receive the key now. If you select “Get key”, the appropriate app will open automatically – as an App Clip or Instant App on iPhone or Android.
The Mews Digital Key app connects directly to your booking. On the day of arrival, you will receive a notification as soon as your room is ready and the digital key is available. You can hold your smartphone near the door lock with the app open to unlock it via Bluetooth – even without internet.
Note: An internet connection is required to initially download the app and activate the key. After activation, it works offline.
You can also easily share the key with fellow travelers via communication channels such as WhatsApp, email, or SMS. - During your stay:
You can use the digital key at any time during your entire stay. Changes such as a room switch or a late check-out will be updated automatically without you having to do anything. The app also works offline – ideal if you're on the go without Wi-Fi or mobile internet. - Check-out:
On the day of departure, you can easily check out independently via the guest portal. To do so, open the link you received by email and select the check-out option. Once you’ve checked out, your digital key will be automatically deactivated, and you will lose access to your room. Outstanding balances can be paid directly in the guest portal. Your final invoice will then be sent to you automatically by email.
If you have any questions or need technical assistance, the AMANO team is happy to help at any time.
Hotel ZOE by AMANO | Berlin Hackescher Markt
How does check-in and check-out work?
-
Invitation to Online Check-in:
Before your arrival, you will receive an email with a personalized link to the online check-in. Click on the link to access the guest portal.
A) For direct bookings via the hotel: If you booked directly through our hotel, you can complete the check-in immediately by confirming your booking details and proceeding.
B) For bookings via online travel agencies: If you booked through an online travel agency (such as Booking.com, Expedia, etc.), you must first confirm your own email address before you can continue filling out the check-in form. -
Enter personal data and payment details:
Enter your personal information in the guest portal. All fields marked with an asterisk (*) must be filled in to proceed with the form. If required, confirm your payment information or complete any outstanding payments. - Identity verification (if required):
You may be asked to upload a photo of your ID card or passport to verify your identity. This is a security measure that may vary depending on the hotel and local regulations. - Successful check-in & digital key:
Getting your digital room key is that simple: After the online check-in, you will be asked whether you want to receive the key now. If you select “Get key”, the appropriate app will open automatically – as an App Clip or Instant App on iPhone or Android.
The Mews Digital Key app connects directly to your booking. On the day of arrival, you will receive a notification as soon as your room is ready and the digital key is available. You can hold your smartphone near the door lock with the app open to unlock it via Bluetooth – even without internet.
Note: An internet connection is required to initially download the app and activate the key. After activation, it works offline.
You can also easily share the key with fellow travelers via communication channels such as WhatsApp, email, or SMS. - During your stay:
You can use the digital key at any time during your entire stay. Changes such as a room switch or a late check-out will be updated automatically without you having to do anything. The app also works offline – ideal if you're on the go without Wi-Fi or mobile internet. - Check-out:
On the day of departure, you can easily check out independently via the guest portal. To do so, open the link you received by email and select the check-out option. Once you’ve checked out, your digital key will be automatically deactivated, and you will lose access to your room. Outstanding balances can be paid directly in the guest portal. Your final invoice will then be sent to you automatically by email.
If you have any questions or need technical assistance, the AMANO team is happy to help at any time.
Hotel MIO by AMANO Hackenviertel
How would you like to check in and out?
- Download the Hotelbird app
To use the digital room key, you will need the Hotelbird app. You can find it on the AppStore or on GooglePlay. With the app, you have the flexibility to choose between a physical or digital room card at any time after your check-in.
- Create a user account
Register with your email address and a password of your choice. Following this, you will receive a confirmation email containing a code that you must enter in the app. To streamline the process, use the same email address as you did when making your booking. Next, you can complete your profile by adding contact information and, if applicable, business details to your Hotelbird profile. These details can be automatically filled in for future online check-ins, making the process even more convenient.
- Start the online check-in
Just one day prior to your arrival, you will receive an email invitation from us, inviting you to begin your online check-in. Simply log in to the Hotelbird App and select your corresponding booking. If you use the same email address, it will be automatically pre-filled. Alternatively, you can opt to add an existing booking by choosing your hotel and providing your name along with your booking number. Then, click on “Find Booking” and proceed to initiate your check-in.
- Fill in the registration form
You can either have your personal details automatically populated or enter them manually. After selecting a payment method (Visa, Amex, or Mastercard) and confirming the legal notices, complete the check-in process with a digital signature. All this information is required by the hotel to issue the legally mandated registration form.
- Generate your room key
Once your room is ready for occupancy on the day of arrival, you have two options to access it:- The Digital Key
This digital key on your phone provides access to all doors in public areas, the elevator, and your room. You can find the key on the home screen of the Hotelbird App after selecting your current hotel. To use it, simply click on the key icon and then on your room number. - The Classic Room Card
Alternatively, you can obtain a physical room card through the QR code in the app at the self-check-in counter in the lobby. The QR code can be accessed at any time via the key icon on the app’s home screen and added to your digital wallet. You will also receive this QR code via email.
With this, your check-in is complete, and you can proceed directly to your room.
- The Digital Key
- Check out via the app
Through the Hotelbird app, you have the convenience of viewing and reviewing your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will then be sent to you conveniently as a PDF via email. Once your invoice is settled, you can check out independently.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
- Access reservation
One day prior to your arrival, you will receive an email invitation from us to complete the online check-in process. Click on “Check-in Now” in the email. You will then see an overview of your reservation. You can log in to your Hotelbird account or register, and conveniently add your information to have it automatically filled out. - Fill in the registration form
Please click on “Check-in” on the home screen. You can either have your personal details automatically filled in or enter them manually, along with your payment information. This information is required by the hotel to issue the legally mandated registration form. In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Receive check-in-pass
After completing the check-in, you will find your check-in pass both in your guest folder and receive it via email from us.
In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Check out online
One day before your departure, you will receive an email invitation from us for online check-out. Click on “Check-out Now” in the email. You will then see an overview of your reservation. Please click on “Check-out” to initiate the digital check-out process.
Through the web portal, you can view and review your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will be sent to you conveniently as a PDF via email.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
- Access reservation
In your hotel’s lobby, you’ll discover the Hotelbird Terminal. Simply scan the QR code from the app or the PDF generated during the web check-in. Alternatively, you can use your last name and booking number to locate your reservation. - Fill in the registration form
After entering your information, follow the on-screen instructions and place your card on the encoder to generate your room key. - Check out at the terminal
Scan the QR code from the app or the PDF from the web check-in. Alternatively, you can use your last name and confirmation number to access your reservation. Now you can view and check your bill. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.
Hotel AMANO Grand Central | Central Station
How would you like to check in and out?
- Download the Hotelbird app
To use the digital room key, you will need the Hotelbird app. You can find it on the AppStore or on GooglePlay. With the app, you have the flexibility to choose between a physical or digital room card at any time after your check-in.
- Create a user account
Register with your email address and a password of your choice. Following this, you will receive a confirmation email containing a code that you must enter in the app. To streamline the process, use the same email address as you did when making your booking. Next, you can complete your profile by adding contact information and, if applicable, business details to your Hotelbird profile. These details can be automatically filled in for future online check-ins, making the process even more convenient.
- Start the online check-in
Just one day prior to your arrival, you will receive an email invitation from us, inviting you to begin your online check-in. Simply log in to the Hotelbird App and select your corresponding booking. If you use the same email address, it will be automatically pre-filled. Alternatively, you can opt to add an existing booking by choosing your hotel and providing your name along with your booking number. Then, click on “Find Booking” and proceed to initiate your check-in.
- Fill in the registration form
You can either have your personal details automatically populated or enter them manually. After selecting a payment method (Visa, Amex, or Mastercard) and confirming the legal notices, complete the check-in process with a digital signature. All this information is required by the hotel to issue the legally mandated registration form.
- Generate your room key
Once your room is ready for occupancy on the day of arrival, you have two options to access it:- The Digital Key
This digital key on your phone provides access to all doors in public areas, the elevator, and your room. You can find the key on the home screen of the Hotelbird App after selecting your current hotel. To use it, simply click on the key icon and then on your room number. - The Classic Room Card
Alternatively, you can obtain a physical room card through the QR code in the app at the self-check-in counter in the lobby. The QR code can be accessed at any time via the key icon on the app’s home screen and added to your digital wallet. You will also receive this QR code via email.
With this, your check-in is complete, and you can proceed directly to your room.
- The Digital Key
- Check out via the app
Through the Hotelbird app, you have the convenience of viewing and reviewing your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will then be sent to you conveniently as a PDF via email. Once your invoice is settled, you can check out independently.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
- Access reservation
One day prior to your arrival, you will receive an email invitation from us to complete the online check-in process. Click on “Check-in Now” in the email. You will then see an overview of your reservation. You can log in to your Hotelbird account or register, and conveniently add your information to have it automatically filled out. - Fill in the registration form
Please click on “Check-in” on the home screen. You can either have your personal details automatically filled in or enter them manually, along with your payment information. This information is required by the hotel to issue the legally mandated registration form. In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Receive check-in-pass
After completing the check-in, you will find your check-in pass both in your guest folder and receive it via email from us.
In the hotel lobby, you will also find the Hotelbird terminal. Upon your arrival, simply scan the QR code at the terminal to encode your room key. - Check out online
One day before your departure, you will receive an email invitation from us for online check-out. Click on “Check-out Now” in the email. You will then see an overview of your reservation. Please click on “Check-out” to initiate the digital check-out process.
Through the web portal, you can view and review your invoice. You will receive an overview of any outstanding amounts, which you can securely settle. Your invoice will be sent to you conveniently as a PDF via email.
Please note: When you check out, all key cards will be deactivated, and you will lose access to your room and the elevator.
- Access reservation
In your hotel’s lobby, you’ll discover the Hotelbird Terminal. Simply scan the QR code from the app or the PDF generated during the web check-in. Alternatively, you can use your last name and booking number to locate your reservation. - Fill in the registration form
After entering your information, follow the on-screen instructions and place your card on the encoder to generate your room key. - Check out at the terminal
Scan the QR code from the app or the PDF from the web check-in. Alternatively, you can use your last name and confirmation number to access your reservation. Now you can view and check your bill. You will receive an overview of any outstanding amounts and can pay them securely. You will then receive your invoice conveniently as a PDF by e-mail.